Quantum Healthcare Informatics provides its customers with best-in-class support services as part of its total commitment to their success.
In addition to an Online Customer Support Portal, accessible via Healthcare Manager or our website, customers can issue requests for assistance by e-mail or by telephone.
In the Customer Support Portal, customers are provided with their own individual log-ins. Once a customer has logged in, he/she is presented with a range of materials aimed at enhancing the Healthcare Manager experience, including:
- A fully comprehensive FAQ (Frequently Asked Questions) area, enabling customers to resolve their own issues or to just refresh their knowledge of the product where possible;
- A place to log support requests;
- A place to access and manage online computer-based training;
- A news area containing information of special interest to existing customers;
- The Healthcare Manager Forum allows customers to share their experiences, seek assistance from their peers, and request new features.
Selecting the Right Support Level for Your Organisation
Quantum Healthcare Informatics offers a range of support levels as outlined below: Essential Support | Standard with your Healthcare Manager subscription and includes essential customers support via multiple channels. | Premium Support | Invaluable increases in access and response times plus personalised service. | Premium Support with Administration | Management of your application by an experienced Healthcare Manager administrator, plus all the benefits of Premier Support. |
To find out which support level is best for you and your organisation, please discuss the Healthcare Manager Customer Support offerings with your account executive.
1. Excluding Holiday
2. LoCall access UK & Ireland only
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